The value was buried
Visitors had to work to understand what CL2 actually did, where, and why it mattered. The homepage led with a tagline and no clear next step.
For a rep firm: a distributor or engineer decides in seconds whether you're the right rep for their territory. If the site doesn't say it, they assume you're not.
Finding equipment meant knowing the brand
The site assumed the visitor already knew which manufacturer or product line to look for. One brand page at a time, nothing organized by what the buyer is trying to solve.
For a rep firm: a plant operator knows the problem, not always the brand. Your line card should meet them there.
Nowhere to become a lead
No form, no quote request, no structured way in. An interested buyer had to invent their own next step, so most of them left instead.
For a rep firm: the request that never gets sent is the quote you never knew you lost.